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With 105 million passenger journeys made on the London Underground service each month, delays are part and parcel of living in the capital.
Now, a new website has launched that aims to assist in providing commuters with travel refunds when the dreaded red signal appears, or when those inevitable delays get the better of you.
Reeclaim automatically scans tube journeys to determine if commuters are due to receive a refund. If delayed, it will submit a refund request to TfL on behalf of the passenger, who will then be credited the full amount.
The London-based company says it has already processed over one million journeys in the past year and has assisted in putting over £80,000 worth of refunds back into the pockets of passengers.
Commuters registered to Reeclaim are entitled to a refund following delays of 15 minutes or more on London Underground and DLR services, and 30-minute delays on the Overground and TfL Rail.
In a process that the company says takes less than five minutes, commuters simply create an online TfL account, add their travel cards (Oyster and Contactless) and complete the quick registration process on the Reeclaim website. This provides the user with a lifetime of refunds.
Reeclaim Founder Zevi Sternlicht, used his programming background to develop the platform after he attempted to request a refund himself and realised just how long the process takes.
Sternlicht says, 'With almost two million commuter hours lost on average each month due to delays, we are here to give consumers the refunds they deserve, minus the hassle of having to manually claim back on every delayed journey.
'We are not associated with TfL, nor do we take any commission, so the user gets to keep the whole amount of the refund – we intend to keep it that way too.'